Diane Loviglio, FailCon’s Associate Producer, interviewed me for the FailCon blog. We chatted about why it’s a good time to learn from customer experience failures, how one company recovered from failure, and my advice for startup founders.
I’m in the research phase of my book on customer experience product failures and I’m pleased to find several books on failure that will inform my work. I’m collecting them in a list on UX Zeitgeist: Oh Noes! Books About Failure. I’ll be adding reviews of each book I read. So far, Being Wrong is [...]
…Real Stories and Practical Lessons from Experience Design Failures“. Learn more at the book site.
I’m a huge fan of the ‘old’ Readability — I hit a button which sucks out the content of a web page into a nicely formatted view, then I usually hit the Evernote button to save it for reading on my Macs or iPhone. The Readability folks recently amp’d the feature into a business. They [...]
…not really, unfortunately. But that was the headline on a “special edition” of the “New York Times” today. The credibility was in question from the start, as the paper was handed out free at the subway which is never the case with the Times. The production is quite accurate, but a quick glance at the [...]
A friend is contracting with a design firm for work that will include web analytics, so I asked my colleague and expert Marko Hurst for resources that would provide a gentle introduction, mostly from a marketing perspective. He recommends: Web Analytics Demystified — A bit more technical, but not a tech book geared for someone [...]
The nice folks at Digital Web Magazine published my new article on Concept Design Tools. It’s already received some nice reviews in the Twitterverse… For those of you who haven’t seen Victor Lombardi’s new article on concept design tools, it’s a must read… …it’s brilliant stuff and super accessible. It’s great to see solid thinking [...]
I tend to think and think and think and think and, at the last minute, throw together slides that represent what I want to say. This time I resolved to be more prepared. Here’s my deadlines: Aug 29 – Make schedule; list all potential points I could make; filter points to ones I should make [...]
I’ve been doing a lot of “writing” lately, but in an attempt to emulate great, bestselling computer books that are highly visual and concise, I’ve been thinking about layout first and writing second, because we want to learn and not necessarily read. I’ve started mocking up the piece on index cards to get a feel [...]
While I’m on a books kick, here’s two lists of great business books that came out last year: Best Business Books 2007 from strategy+business Best in Business Books Awards from 800-CEO-READ, who is also publishing a $25, 60-page magazine summarizing the business ideas of the year
The Week is a compilation of world news in a thin weekly magazine format comprised of tiny articles. You can read the whole thing every week and stay current. The Week is smaller than newspapers and with more breadth than traditional weeklies. Monocle might be the best example of a business design journal because it [...]
Richard Powers, winner of the 2006 National Book Award, reports how his speech recognition software has altered his experience of writing to be more like that of traditional oral culture… …I can write lying down. I can forget the machine is even there. I can live above the level of the phrase, thinking in full [...]
My friend Harry received this useful piece of advice from his writing coach. She suggested you follow this schedule during a day of writing: Spend 10 minutes planning your work Write and write until you are out of ideas and energy Reward yourself with fun work like research
I believe IN launches as an insert inside BusinessWeek today, while Conde announced Portfolio (also see the NY Times introduction). The editors say the latter will be serious, long-form journalism. We’ll see if it’s more Wired or more New Yorker.
The Management Myth by Matthew Stewart argues against the value of Winslow Taylor’s methods, an MBA education, and much of management theory. His tone is often snarky and flip, which is a shame because it undermines the delivery of some great ideas, such as this discussion of values: …as anyone who has studied Aristotle will [...]