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jetBlue Apologizes, The Others Don’t

Another reason I like jetBlue: they care enough to apologize deeply for their mistakes. Here’s how the email began…

We are sorry and embarrassed. But most of all, we are deeply sorry.

Last week was the worst operational week in JetBlue’s seven year history. Following the severe winter ice storm in the Northeast, we subjected our customers to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences…