Note: Over the next few weeks I’m blogging my notes on Amy Shuen’s book Web 2.0: A Strategy Guide: Business thinking and strategies behind successful Web 2.0 implementations. (O’Reilly Media). The book is both a good introduction and a synthesis of diverse theories that should offer something to even experienced strategists. Background: What is Web [...]
Designers often ask this question. Sometimes I think the question arises from a genuine desire to be doing something else which is more strategic in nature, and sometimes I think what is being asked is, how can I convince or influence others to do things my way? The answer might be the same or it [...]
The common way that financial people will judge the potential value of a project, or a design concept representing a potential future concept, is by building a model, usually a discounted cash flow model like Net Present Value (NPV). The calculation essentially asks, if we do this project and gain the profit we think we’ll [...]
Art Kleiner revised The Age of Heretics and the 2nd edition is on it’s way to my greedy little fingers. It explores heretical ideas in management starting in 1945 through several case studies to find that: People are basically good at heart; they are fundamentally trustworthy. Only workplaces that give their members the chance to [...]
Design London looks like a very cool, London version of a D School — mixing students from design, engineering, and business students — with an incubator thrown in for good measure.
Malcolm Gladwell is working on a book that argues there is a mismatch problem in the way we usually hire people, that we set up qualifications to try and judge how people might perform where what we should be doing is watching them actually perform. Here’s a recent video of him explaining the problem. The [...]
The Harvard Business Review continues to support Gary Hamel’s ideas on management innovation, most recently with a summary inviting readers to contribute their thoughts on the subject. I’m eager to see the response. I think Hamel has a strong argument, yet the topic doesn’t have a handle that’s easy to grasp. “Alright, it’s clear we [...]
Kevin Kelly established himself as an Internet pundit with true foresight with the 1998 New Rules for the New Economy which is still a classic, if showing a little age with its dot com bravura. Now he’s working on a new book piece by piece on his blog. The latest chapter examines the future of [...]
In my Internet Strategy Class I walk through the 2005 Internet Services Disruption memo from Ray Ozzie. The takeaway is that Microsoft realized services have become strategically crucial but that the company has significant organizational obstacles in the way of making the transition from installed software. So it’s not terribly surprising when they start buying [...]
As best as I’ve seen it summed up: “No one has yet figured out how to manage people effectively into battle — they must be led.”
From TechCrunch: Linden Lab has announced that virtual banking within Second Life is to be banned effective January 22 after receiving multiple complaints by Second Life residents scammed by bank operators. I have a very early memory of pulling up to the drive-through window of our local bank in our station wagon, my mother depositing [...]
The nice thing about having a blog is that you can pour your unfiltered frustration into it and walk away self-satisfied. Warning, this is one of those posts. Dear New York City Internet Job Recruiters, I’ve met several of you over the years, and many more lately now that the demand for talented people has [...]
Another perspective that might be lost in the rush toward innovation… “Assistant professor Mukti Khaire believes that small companies can grow by developing intangible social resources such as legitimacy, status, and reputation. In an interesting twist, her research on this insight is that these intangible resources may be best acquired by following a road of [...]
The four-step process for delegation: Train Enable Delegate Let Go Danke to Ulrike for this one.
Another reason I like jetBlue: they care enough to apologize deeply for their mistakes. Here’s how the email began… We are sorry and embarrassed. But most of all, we are deeply sorry. Last week was the worst operational week in JetBlue’s seven year history. Following the severe winter ice storm in the Northeast, we subjected [...]