in Organizations

Spreading the Toyota Way in America

With Toyota about to unseat Ford and GM as the top car seller in America, maybe the Toyota Way will finally be taken seriously among American managers, including those working for Toyota

…analysts say Toyota’s recent and embarrassing surge in vehicle recalls was partly a failure by Toyota to spread its obsession for craftsmanship among its growing ranks of overseas factory workers and managers…

“For Americans and anyone, it can be a shock to the system to be actually expected to make problems visible,” said Ms. Newton, a 38-year-old Indiana native who joined Toyota after college 15 years ago and now works at the North American headquarters in Erlanger, Ky. “Other corporate environments tend to hide problems from bosses.”