Category: People

I just learned Leslie Harpold past away. She and I didn’t know each other well; we shared some mailing lists and traded some emails. But we didn’t know each other well for a while — I can vividly remember reading her circa 1999. In my mind she is one of that small group of passionate people who loved the web from the earliest days and devoted a great deal of effort to exploring what it could be, so in some small way I feel we all owe a tiny debt of gratitude to Leslie for making the web a wonderful place.

My friend and former co-worker Alex Kirtland is reviewing public prediction markets on his blog. Given how important a clear understanding of the market is to the accuracy of participants’ voting, I appreciate the POV of someone like Alex who groks good digital design.

Christopher Rhoads lobs some harmless questions at Motorola’s CEO Ed Zander ($) in today’s WSJ. Luckily Zander steps up and honestly assesses the company’s challenges, shortcomings and approach. Excerpts:

On learning the importance of cool…

When I came here on January 1, 2004, I didn’t think much about cool. I thought about making a quarter, meeting financials, meeting customer-delivery dates, developing the products on time, better quality. [He picks up a RAZR cellphone.]…I bumped into this thing a year ago April, and I thought it was cool. I would walk around with it on the streets of Chicago or in restaurants or with friends, and when they saw the RAZR, they just couldn’t believe this phone and said, ‘I gotta have it.’

On what needs to improve…

Motorola’s got a thick culture. I had to learn it, and it’s been hard bringing the things I think are valuable, such as a sense of urgency, fast decision making, shareholder value, competition. I don’t want to imply that none of that was there, but it was not to my liking, not after living in Silicon Valley for 17 years. I got the feeling that there were days the company was on autopilot to a degree.

On how to change the culture…

I think we ought to get back to putting the customer first. As simple as that sounds, I think it’s something that every American corporation, every corporation around the world, sometimes takes for granted.

He seems to incorporate the innovator’s dilemma into his management style…

Whack yourself before somebody whacks you. I used to have these meetings called the whack meetings at Sun where we’d think about what could happen to us and what we have to do to keep that from happening. That approach led to the creation of Java and a lot of the Internet.

On transformation:

The real challenge for corporations that are trying to transform is in the VP ranks. That’s where the blockage is. A lot of companies have clogged arteries. So we have undergone a transformation of our vice president ranks. I don’t know how many dozens of VP’s are no longer with us. Some have left on their own accord, some have not.

Martin Fisher

Martin is co-founder of Kickstart (formerly Approtec), an organization designing products for the bottom of the pyramid. As opposed to C.K. Prahalad who tends to describe the poor as consumers (see sachet marketing), Martin views the poor as investors. I met him at the ID Design Strategy conference this past week where he told me, “everyone has the same basic need: a way to make money.” So Kickstart researches what the poor in Africa need to make money. Because subsistence farming is common, Kickstart designed a pump that allows farmers to irrigate crops using nearby streams or wells, dramatically increasing crop output and helping the poor enter the middle class. They’ve created other products to help the poor create bricks, hay bales, cooking oil, and so on. By designing inexpensive products and selling them, it ensures the technology finds its way into the hands of people who will use it, a model sustainable beyond charity.

If design is our attempt to ‘change existing situations into preferred ones‘ then Martin was the best designer at the conference.

I finally met the lovely and vivacious Niti Bhan at the ID Design Strategy conference. She gave me one of her hilarious business cards and I discovered she has a blog, check it out.