As I write this there’s a group of about 15 developers and designers standing near my desk in a heated but constructive argument about how to check the design is right before the code heads off to QA.
For over seven months I’ve been working with the good folks at Alexander Interactive on some ambitious work for MetLife.
A benefit of being a speaker at Failcon was getting an invitation to a talk hosted by Anit Guha of Orrick Legal.
While I was researching my book Why We Fail: Learning from Experience Design Failures I spent some time reading about people’s experience with RealNetworks, particularly the RealPlayer, and wondering if they were worthy of inclusion in the book, particularly the don’t be evil chapter.
This blog has been quiet for so long because I’ve been working on my first book, and it’s finally published.
In another case of it’s the experience not the design, Consumer Reports found that BMW and Harley Davidson motorcycles were three times more likely have have serious mechanical problems versus a Japanese brand, but their owners were more likely to buy that brand again.
I just heard a talk at Lean Startup Machine NYC by Jonathan Fields, author of the book Uncertainty: Turning Fear and Doubt into Fuel for Brilliance.
John Cassidy penned a powerful piece for the current issue of the New Yorker titled, Mastering the Machine: How Ray Dalio built the world’s richest and strangest hedge fund.
I’m in the research phase of my book on customer experience product failures and I’m pleased to find several books on failure that will inform my work.
One of the most important things I learned when becoming a product manager was being able to see my product as an equation.