Category: Design

  • Online Design Pattern Languages, 2nd Generation

    It’s great to see design pattern libraries like Yahoo!’s getting a lot of attention these days. I’ve been working on planning one for a client recently and thinking a lot about what makes them successful. In short, I think the newer, popular ones are immediately useful, meaning you can directly insert the pattern into your work during the design process. This hasn’t always been the case.

    Roughly ten years ago, interaction designers started to see how patterns were used by programmers and began writing their own patterns, just as Christopher Alexander knew people could. I was part of this wave, for example with this short paper introducing the topic to my colleagues.

    But many of the patterns at the time were a little too clever. And the books that came out (and that are still coming out) are a little too abstract to be useful. Instead of giving one concrete observation of a design artifact with an example we can immediately use, they go one level of abstraction higher, in the hope that more generalized descriptions will last longer and be more widely applicable. But this just requires too much work from the typical reader; people have enough constraints to deal with, they want the answers.

    Pattern languages so far haven’t been good design tools. Christopher Alexander himself realized that pattern languages didn’t do a good job of helping to generate coherent designs or objects. The ones that seem to be most useful like Yahoo!’s and Welie’s (and templates and stencils and the recent wave of AJAX frameworks) are fairly concrete — you can look at a pattern and copy it (sometimes downloading examples and code). They offer patterns that help people execute a design rather than do design.

    And while Alexander et al’s original book is thoughtful and philosophic, it also focuses on concrete examples.

  • Great Process Leads to Great Products

    That simple idea (hopefully obvious to anyone who has tried it) that great commercial products aren’t simply the result of great product ideas is one I’ve mentioned before in the context of company culture and improving capabilities over time. But compared to the concrete sexiness of topics like the iPod and Swiffer this argument isn’t quite as riveting.

    So I’m happy to see the mainstream press pick up the theme, such as this Pascal Zachary article in the New York Times, The Unsung Heroes Who Move Products Forward.

    “Process innovation, even more than most product innovations, also tends to realize its economic potential through a lengthy process of incremental improvement based on learning by doing and other types of learning,” [David C. Mowery, a business professor at the University of California, Berkeley] added. “So ‘breakthroughs’ in process engineering are, if anything, even rarer than in product innovation.”

    One thing this has taught me is to not lead with innovation as a theme, as it’s an ambiguous topic that can frame matters the wrong way, as being only about great ideas or high-risk/high-return product bets. I think communities like Agile developers, by focusing on process in a compelling way, are making great progress innovating at the process level.

  • Business Model Diagrams

    Inspired by Samuel Mockbee’s work helping architecture students make actual homes during their studies, I’m having my Business & Design class at the Pratt Institute do business design work on an actual business. We’ve studied business operation and finance, secondary and primary research, and business idea sketching. Monday we’re kicking off our project with a visit from the client.

    A tool I’d like to use to capture the essence of the client’s business in a snapshot is a business model diagram. I’ve found two good examples:

    1. Peter Rip’s
    2. Alex Osterwalder’s and below…

  • What Makes a Good Job? Trust

    Milton Moskowitz, who has co-authored “The 100 Best Companies to Work for in America” since 1984, disovered (not surprisingly) that to really learn what makes a good job you need more than surveys and secondary research, you need to talk to employees. In this article, We Love Our Jobs. Just Ask Us, he identifies several benefits that go into a good job, but one key characteristic:

    A good workplace is one where management trusts the employees and where employees trust the management.

    Which is illustrated in comments like…

    “I feel I get a fair share of the profits of this organization,”
    “I am proud to tell others I work here,” and
    “There is a minimum of politicking and backstabbing here.”

  • Videos from Overlap 2007

    The magical Overlap 2007 event happened this past summer in the woods north of Toronto, a weekend devoted to exploring the intersection of business and design. To keep it conversational and intimate the size is limited to about 40, but for the first time thanks to this year’s organizers there’s video from the event on the site.

    A highlight for me was the presence and conversation with Jeanne Liedtke, as I think her research, teaching, and writing has done the most to define and disseminate the core ideas of business design. She focuses on practical outcomes, yet is comfortable spinning beautiful metaphors and embracing big ideas, so I recommend you start with her video.

  • Design Thinkers Convening in Dallas

    If you’re in the Dallas-Fort Worth area you may want to check out Design Thinking 2007, a full day of sessions exploring the topic.

  • Protoscript: AJAX for the Rest of Us

    In the evolution of programming languages, we’ve been moving to higher and higher levels of abstraction, for example from binary to assembly to C to scripting. Writing code gets easier, but the more generalized functions are balanced with less flexibility, which limits how much abstraction is practical.

    Bill Scott’s Protoscript is a small but significant step in this evolution:

    Protoscript is a simplified scripting language for creating Ajax style prototypes for the Web… I am a huge proponent of breaking down the barriers for the non-techies among us to be able to do what us techie geeks can do.

    There are many AJAX frameworks out there, but Protoscript is designed to address a different and widespread need — those of us non-programmers who would like to make rich websites — without over-generalizing the code too much. It still involves looking at code, which I think will scare off many people, but it seems he’s thinking about how a graphical interface can control this.

    For designers, it means you will soon be able to do more without relying on a developer, and developers can focus more on the backend systems. For everyone else, it means the web will be getting more interesting more quickly.

  • Discount on the IDEA conference and SmartEx Classes in NYC

    I’m psyched that IDEA — a conference on designing complex information spaces of all kinds — is happening in New York this year, with a great lineup of presenters like Jake Barton, Alex Wright, and Chenda Fruchter.

    And from now until September 15th October 3rd you can get 10% off the price of the IDEA 2007 conference when you sign up for a class at Smart Experience.

    And, if you register for IDEA by September 15th, you receive 20% off any Smart Experience class. Here’s the details.

  • Where’s the Hip Hop Culture Online?

    chrysler300.jpeg Hip hop culture (at least here in America) has influenced not only our musical preferences but also our language, clothing, movies, and car styling. But you won’t see much of it online. The websites for hip hop artists resemble those for other artists, and the more innovative things are mostly done by us geeky white kids.

    Why is this, and will it change? I asked my friend Elizabeth who’s familiar with both the online scene and hip hop. She says,

    i’m not sure if the problem is available tools or simply culture and education. there are many tools available on the web. it may also be a difference in priorities. most of the people I know associated with “hip-hop” culture are more active/interested in making relationships in person and going to events vs. spending time online. online is just somewhere to sell things and post pictures and event invitations… maybe there is some web-evolution that cultures have to go to to adapt themselves to the web…?

    I’m fascinated by the possibilities of hip hop infecting the web. And frankly I think the technology is a barrier to many low-income students. Rather than merely educate low-income students on tech issues, framing the offer as hip hop online — starting with what’s being done now like amplifying the functionality of event invites — could be more attractive and generative.

  • Jibbajabba Website Porn

    If you ever need a little online design inspiration, check out the screens that Michael Angeles captures so lovingly…

  • I’d Like to See More Discussion of Emotion Among Business Designers

    I was very frustrated at work yesterday thinking through a key business issue with a lot of variables in play, and the emotion was clouding my ability to think about the problem. Approaching the problem creatively was even harder, even though I was aware of this obstacle at the time. And of course this is not a novel problem, it happens to most of us in business.

    I’ve written before about not denying our emotions, channeling anger at work, and seen evidence that managers need high emotional intelligence.

    But I haven’t seen much discussion on the topic from people who are interested in business design. It’s a taboo in corporate life that won’t be discarded easily, because we associate calm, collected behavior with professionalism, and anything else can be scary. All the more reason to address the use of emotions at work head on and figure out how to summon and channel productive emotions that fuel creativity and motivation without making individuals upset with themselves or others.

    The start of a list of ideas for doing this:

    • Identify what kind of work arouses each person on a team and try to focus them on it
    • Teach everyone on the team the concept of flow and when to recognize their own signs of anxiety or boredom, and to communicate these to others on the team so the work can be adjusted accordingly
    • Develop a trademark style or practice of the firm that has a positive emotional effect. Broadcast this so that others who respond to it naturally come to the firm (as employees, clients, etc).
  • Tech Reality Check: eCommerce and Microchips

    A colleague recently complained that furniture company Room & Board has a great website but the buying process stops halfway and must be completed by phone. By coincidence we recently bought a bed from them and I have to admit the order was completed much quicker using the phone compared to a typical online shopping cart process. Even better, the bed was just delivered and I assembled it in 3 minutes. Literally. With no tools. And since the pieces were delivered by their own service and wrapped in the truck, it required almost no wasteful packaging. Overall a great customer experience, sans eCommerce.

    Meanwhile, my new (deep breath) Gillette Fusion Phantom Power Razor cost $11, has 6 blades, and runs on a battery and a microchip, bringing us closer to Kevin Kelly’s prediction that chips will be in everything everywhere. Shaves nicely too.

    Update: the next day Room & Board sent me an email (from a person, not just botmail) making sure the delivery went alright. Very nice.

  • Five New SmartEx Classes in NYC + A Discount

    After successfully launching Smart Experience this Summer with a prototype course, I’m very happy to have a stellar line up of teachers sharing their expertise this September and October. Here’s the class listing, and if you follow these links you’ll get a 10% Noise Between Stations reader discount…

    Information Architecture 3.0
    Oct 16 with Peter Morville

    Interaction Design for Web Applications
    Six sessions starting Sept 5 with David Malouf

    Managing the Online-Offline Partnership
    Oct 9 with David Wertheimer

    Moving User Experience into a Position of Greater Corporate Influence
    Sept 8 with Richard Anderson

    Foundations of Interaction Design
    Sept 12 with Karen McGrane

  • Are We Arguing When We Should be Designing?

    shirt slogan: I'm not going to waste my time debating with you. Does this look like the Internet?

    Scanning the Internet-centered design mailing lists these days, I have to wonder if the inward-looking conversations aren’t doing more harm than good.

    Earlier in my career, mailing lists and blogs were incredibly useful tools for learning my craft. The mass media hasn’t really covered the story of blogs as more than journals and citizen journalism. For those of us designing complex Internet systems there were (and are) tons of interesting problems to solve, and we wrote about them and shared invaluable information with each other, desperately trying to push the discipline fast enough to turn new ideas into functioning reality. It wasn’t just writing and reading, it was joint, remote problem solving among an entire community.

    As I became more accomplished, I didn’t need quite as much of that communication to practice my discipline, the work become more about how to manage teams and help them ascend the learning curve. So these days I blog less frequently and mostly scan the mailing lists. And what I see concerns me. Some of our brightest minds are still having the defining the damn thing discussion, which we realized years ago was proving fruitless.

    Perhaps just saying no to something seemingly pleasurable isn’t enough; we need compelling alternatives. So lately I’ve been thinking a lot about tools we use to do our work and tools we make to empower others. The difficulty of programming is a threshold that reduces designers to asking others for help, but we need to funnel our energy into creating tools to solve our problems and then move on to more interesting problems.

    More on this in the coming months…

  • Awesomeness

    I was hanging out with my peeps last week and a couple times Paul used the word awesome, as when we were talking about building tools for customers and he said, “The tools should make them feel capable of awesomeness.

    Making people feel capable of awesomeness. That in itself is awesome. So this is my new mantra. Let’s make it awesome, and if it’s not, why the fuck isn’t it? Life is too short not to be awesome.

    Wynton Marsalis, photo credit Clay McBride