• The State of Video Education

    Having started a school of sorts, I’m interested in anyone pushing the envelope of what can be done to teach people, and lately I’ve turned my attention to reaching more people with sessions online rather than only in the classroom. The first generation of “distance education” from universities mostly sucked; schools were sold software that forced them to shoehorn pedagogy into a particular medium (discussion boards, online text, chat rooms) and it really only worked when you had a perfect storm of content that fit the medium, students and teachers comfortable and patient enough to use the medium, and classroom instruction that filled in the gaps. I taught an information architecture class at the New School/Parsons School of Design years ago and it was a royal pain in the ass, but for those few people in Asia that had no other option, it was probably fairly useful.

    Fast forward several years where Web 2.0 meets the classroom. Specifically, with broadband our palette of media opens up to include audio and video, and our business models open up to include architectures of participation. YouTube is now the richest playground of education experimentation online. Here’s two examples:

    You Suck at Photoshop
    Boring, technical techniques are thwarted with dark humor. Perfect for graphic designers.

    Team Ukemi Parkour Tutorial
    Instructional techniques lifted from technical illustration, mixed with attitude, and applied to video (“just take the marker and draw right on my back”)

    Awesome, but this just scratches the surface. How can we use this approach to teach business, design, and business design? I’d love to hear your thoughts.


  • We’ll Reach the Semantic Web One Small Step at a Time

    XFN and FOAF were two small steps in that direction, and Google just built on them with the Social Graph API (watch the friendly little video intro).

    Any day now we’ll see an application that not only helps us generate XFN and FOAF data, but does so in a way that manages our online identities, particularly with regards to search. It’ll tip the balance of art and science in SEO toward science.

    Top-down semantic web visions were judged by skeptical-but-realistic critics to be overly systematic. Well, yes, but if we get there a piece at a time, helping people understand, implement, experiment, and capitalize with each little piece, we’ll get there in an organic way.

    Time to go generate some XFN…

    Links to what others are saying.


  • Microsoft Offer for Yahoo! Shouldn’t Be Too Surprising

    Ray OzzieIn my Internet Strategy Class I walk through the 2005 Internet Services Disruption memo from Ray Ozzie. The takeaway is that Microsoft realized services have become strategically crucial but that the company has significant organizational obstacles in the way of making the transition from installed software.

    So it’s not terribly surprising when they start buying up companies like Avenue A/Razorfish and now an offer for Yahoo. They need to add this capability and revenue stream, and it’s extraordinarily difficult to turn the Microsoft ship around fast enough.


  • When Wall Street Was Fun

    As world financial markets toss and turn following the U.S. sub-prime mortgage meltdown, I can’t help but think the bogus products that led to this mess where the result of a toxic culture. From the retail point of view, I recently reacted to how far customer trust has declined.

    Soldier on Wall Street

    On a recent morning, in a meeting at a giant bank on Wall Street, I was killing time talking with an old timer and heard some of the employee side of the story. He waxed nostalgically about how fun Wall Street was in the 1960’s and 70’s. They worked hard, but it was fun. The transactions were simpler, the lines between right and wrong were more clear, at lunch they played football in front of the stock exchange, and bonuses would be paid in cash by the boss. Now the products are so complicated the banks don’t understand their own risk exposure, the workplace atmosphere is contentious, and Wall Street is barricaded and guarded by the military brandishing machine guns. Culture begets products, and the culture is sick.

    Photo credit: Jennifer Szymaszek, AP


  • Fighting Spam and Apologies in Advance

    An off-topic post…

    Apparently I have a high enough Page Rank that spammers love my site. I actually have two different anti-comment-spam plug-ins running on my WordPress installation. But lately there are been hundreds of spam comments per day that the system can’t decide are spam or not, and so it offers them to me for moderation. I just don’t have time to sort through them all, so I simply delete them.

    I haven’t heard any complaints, but if your comment falls into the pit of false positives, my apologies.

    Update: I installed another WordPress plugin that asks you to answer a simple math question before posting, and this seems to be working perfectly so far.


  • The Best Business Books of 2007

    While I’m on a books kick, here’s two lists of great business books that came out last year:

    Best Business Books 2007 from strategy+business

    Best in Business Books Awards from 800-CEO-READ, who is also publishing a $25, 60-page magazine summarizing the business ideas of the year


  • The Berlin C-School

    The Berlin School of Creative Leadership sounds fascinating…

    By bringing together top creative executives and international leadership experts, the Berlin School will pave the way for new standards in communication and leadership, fostering global discourse on creative leadership in entertainment, journalism, media, advertising and marketing.

    At its heart is the Executive MBA in Creative Leadership, an 80-day part-time program comfortably spread over 18 months, taking place in Berlin with study trips to Chicago, New York and Tokyo.

    Grant’s analysis is honest and insightful (as usual)…

    The danger is that this will be another jolly club, where pals appoint pals, and the odor of self congratulation extinguishes the possibility of fresh thinking. Creatives may have the Canadian problem I was talking about this week: people who are brilliant as individuals and small groups working in agency circumstances find themselves diminished by still larger groups and the scale, to say nothing of the pretensions, of university life.

    I guess the real challenge is how you get the academics and the creatives to play together This is not a famously productive relationship and it will take some tremendously good mediation to make these two parties mutually useful, let alone mutually inspirational.


  • The Difference Between Managing and Leading

    As best as I’ve seen it summed up:

    “No one has yet figured out how to manage people effectively into battle — they must be led.”


  • What’s Your Favorite Book on Building Digital Products/Services?

    The responses to my question about your favorite books on innovation were so interesting and useful I can’t help but ask another:

    Let’s say you’re a manager charged with developing a software-driven product or service like a website or a mobile service. You already have staff to handle the interface design, programming, and marketing. But you need to figure out a process for creating the product, a process with activities like generating ideas, creating conceptual designs, analyzing business factors, working with partners, etc.

    Do you have a favorite book on this topic? And by the way, what term do you use to refer to this?

    Again, I’ll start with mine…



  • Two Tips for Keynoters

    A friend about to give her first keynote speech asked my advice on how to approach it, then suggested I post the advice for others to see. So here it is:

    1. Keynote content has a large burden. Ideally it provides context — or at least controversy — for the rest of the event. It should have big ideas of where we’ve been or where we’re going, but also be grounded in the practical in a way that makes it relevant to attendees. It isn’t very difficult to strike this balance, but probably different topically from what we do day-to-day, so give yourself extra time for research and imagining.
    2. The keynote speaker also becomes an implicit ambassador of the event. While some may board their private jet immediately following the talk, I found that I felt I should continue the keynoter persona throughout the event, answering questions and socializing with everyone, including the organizers.

  • Banking joins bestiality and gambling on the banned in Second Life list

    From TechCrunch:

    Linden Lab has announced that virtual banking within Second Life is to be banned effective January 22 after receiving multiple complaints by Second Life residents scammed by bank operators.

    I have a very early memory of pulling up to the drive-through window of our local bank in our station wagon, my mother depositing a little money I earned, and me excited to check my savings account book to see where the computer imprinted my new balance. Compare this fond memory to the recent mortgage loan crisis in the U.S. and I’d say trust in the banking industry has come a long way. Hopefully someone will see this as a business opportunity and focus on service and ethics.


  • Paul Saffo in SF, Friday, Jan 11

    If I was in San Francisco, I’d go hear Paul Saffo…

    “Effective forecasting is not merely possible, but remarkably easy,” he says. “All it takes is a simple shift in perspective and a few common-sense heuristics.”

    Saffo draws on his study of the history of technology to give unusual perspective on the accelerating wavefront of current technology and what it means and will mean. As a Long Now board member, he slots forecasting neatly into long-term thinking.

    “Embracing Uncertainty: the Secret to Effective Forecasting,” Paul Saffo, Cowell Theater, Fort Mason, San Francisco, 7pm, Friday, January 11. The lecture starts promptly at 7:30pm. Admission is free (a $10 donation is always welcome, not required).

    But I’m in New York, so I’ll wait for the podcast.

    Update: Here’s Stewart Brand’s summary:

    Reflecting on his 25 years as a forecaster, Paul Saffo pointed out that a forecaster’s job is not to predict outcomes, but to map the “cone of uncertainty” on a subject. Where are the edges of what might happen? (Uncertainty is cone-shaped because it expands as you project further into the future— next decade has more surprises in store than next week.)

    Rule: Wild cards sensitize us to surprise, and they push the edges of the cone out further. You can call weird imaginings a wild card and not be ridiculed. Science fiction is brilliant at this, and often predictive, because it plants idea bombs in teenagers which they make real 15 years later.

    Rule: Change is never linear. Our expectations are linear, but new technologies come in “S” curves, so we routinely overestimate short-term change and underestimate long-term change. “Never mistake a clear view for a short distance.”

    “Inflection points are tiptoeing past us all the time.” He saw one at the DARPA Grand Challenge race for robot cars in the Mojave Desert in 2004 and 2005. In 2004 no cars finished the race, and only four got off the starting line. In 2005, all 23 cars started and five finished.

    Rule: Look for indicators- things that don’t fit. At the same time the robot cars were triumphing in the desert, 108 human-driven cars piled into one another in the fog on a nearby freeway. A survey of owners of Roomba robot vacuum cleaners showed that 2/3 of owners give the machine a personal name, and 1/3 take it with them on vacations.

    Rule: Look back twice as far. Every decade lately there’s a new technology that sets the landscape. In the 1980s, microprocessors made a processing decade that culminated in personal computers. In the 1990s it was the laser that made for communication bandwidth and an access decade culminating in the World Wide Web. In the 2000s cheap sensors are making an interaction decade culminating in a robot takeoff. The Web will soon be made largely of machines communicating with each other.

    Rule: Cherish failure. Preferably other people’s. We fail our way into the future. Silicon Valley is brilliant at this. Since new technologies take 20 years to have an overnight success, for an easy win look for a field that has been failing for 20 years and build on that.

    Rule: Be indifferent. Don’t confuse the desired with the likely. Christian end-time enthusiasts have been wrong for 2,000 years.

    Rule: Assume you are wrong. And forecast often.

    Rule: Embrace uncertainty.

    Saffo ended with a photo he took of a jar by the cash register in a coffee shop in San Francisco. The handwritten note on the jar read, “If you fear change, leave it in here.”

    –Stewart Brand


  • What’s Your Favorite Innovation Book?

    Happy new year my readers and friends.

    While I once wrote that everything written about innovation is useless (including my own writing), we continue to write about it because writing is thinking, and there’s a lot of problems to think through. The result is some writing that is truly insightful and/or based on hard-won experience, and other writing that is boastful noise. In the spirit of avoiding easy answers and helping us think through tough problems, I’d like to know…

    What’s your favorite innovation book (a book that helps you be innovative)?

    I’ll start with mine…


  • Hamel and the Technology-Driven Future of Management

    Here’s some terms from a recent interview with Gary Hamel, management guru…

    digital device
    Internet
    the Web
    Googlers and bloggers and mashers and podcasters
    community
    open source projects
    PCs, routers, and hubs
    social network
    MySpace

    I’m fascinated by his view that technology — particularly Internet tools — will change management. This isn’t just the hyper-hype of the Cluetrain Manifesto, this is a top-tier business professor who regularly publishes in HBR. When I wondered aloud a couple years ago, Who are the new rebels? (Managers?), I saw this as daydreaming, but perhaps the entrepreneurs of the Internet will also influence future management techniques.