Diane Loviglio, FailCon’s Associate Producer, interviewed me for the FailCon blog. We chatted about why it’s a good time to learn from customer experience failures, how one company recovered from failure, and my advice for startup founders.
Diane Loviglio, FailCon’s Associate Producer, interviewed me for the FailCon blog. We chatted about why it’s a good time to learn from customer experience failures, how one company recovered from failure, and my advice for startup founders.
A good Dilbert on failure today:
http://dilbert.com/strips/comic/2011-08-13/