February 2003
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Information Evolution
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1 min read
A nice simple model of how knowledge can move through formats (from bottom up, visually and figuratively). books (…) articles and papers (…) summarization in IAwiki & blog postings (…) mailing list discussion & blog postings
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Measuring Delight
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1 min read
Not content with measuring the ‘satisfaction‘ or ‘initial quality‘ of automobiles, Strategic Vision seeks to measure ‘Total Quality‘ including the customer’s perception of delight. Dr. Edwards developed a consumer-friendly scale that allowed them to register their response to the vehicle in highly discriminating ways. Called the Strategic Vision Delight Scale™, it allows a series of…