If you want a quick summary of my “Why We Fail” book in the form of two AI-generated voices discussing the seven main types of customer experience failure, then this podcast episode is for you.
Category: Design Books
-
I’m Working on a Book Titled “Why We Fail”
…Real Stories and Practical Lessons from Experience Design Failures“. Learn more at the book site.
-
CMU design management reading list
Someone published a list on Amazon covering the reading list from Carnegie Mellon’s graduate Design Management class.
-
d.school design thinking books
Diego Rodriguez posted a list of design thinking books recommended for his class at the d.school. Diego also has a weblog, metacool.
Someone else at the CEO Read blog found the soon-to-be-released Democratizing Innovation by Eric von Hippel who shows that product and service development is concentrated among “lead users,” who are ahead on marketplace trends and whose innovations are often commercially attractive. He’s also got a page at MIT.
-
Wurman on Healthcare
I hadn’t realized Richard Saul Wurman extended his Understanding book — which sumarizes an entire subject with information design — into a series, first with a volume on children and now one on healthcare.
-
More on Design Books, Summer 2002
We’re publishing! This makes me happy. Perhaps post-bust we’re entering a phase of reflection and recording. We young geeks are still thriving, but now it’s in publishing, both on paper and in more ways than ever on the Web.
The emphasis now seems to be taking a breather and recording what we know, what we’ve been doing. I hope the next phase is pushing the envelope, exploring new methods that are at once practical and visionary. I think we needed to catch our breath first.
-
Web Design Books, Summer 2002
I just strolled through my local gigantic Barnes & Noble. I think I saw more computer books in one place than ever before. Some observations:
There are a surprising number of books on designing with usability in mind, which is reasuring.
There are plenty of general web design books, so many it must be hard for novices to choose among them.
The polar bear book was the only IA book on the shelves :( .
There are intermediate topics that aren’t addressed well. For example, Web Navigation was probably great when it came out, addressing a need of early web designers. But it’s out of print and, frankly (despite all the good things it has to say about my employer :), outdated. It sprung from a pre-Flash, pre-DHTML world and doesn’t do interaction design, much less all the innovations of Amazon, Google, and social networks. I’ve seen navigation done from a tech perspective, but I haven’t seen the ‘Interaction Design for the Web’ book, with a Shneiderman-like attention to human factors combined with a balanced look at navigation on the web.
I finally paged though Don’t Make Me Think. It’s awesome. Great thinking, great book design. I think I already know most of the lessons, but I might buy it anyway.
An aside: I keep expecting B&N to bridge their website and their stores by offering some sort of in-store kiosks. If I’m looking for a specific book, I’d like to do a quick search and find out if they have it and what section it’s in.