in Unfiled

F.U.C.S.

The woman who sits next to me at work does a lot of shopping online, and is constantly having customer service problems that she tries – often in vain – to resolve over the phone. We imagine a consulting service dedicating to improving fucked up customer service, or F.U.C.S. It would include sophisticated methods like angry voice detection. We would have titles like Lead Unfucker and Prophylactic Application Specialist.