My new article on B&A: Managing the Complexity of Content Management: ‘…Because of the high planning, purchasing, and design costs, there is a need to effectively manage the complexity of CMS projects. I’ve seen some organizations do this well and others not so well. Here are ten lessons in managing complexity gleaned from real-world, successful CMS projects…’

It’s also a step forward for me in writing this type of article better: being honest about the stupid problems we face, being positive about the solutions, not stripping out the colorful language, and including more first-person perspective.