‘Readers are forgiving about superficial disorganization‘ writes the author behind http://www.hypertextnavigation.com/. The site is a few years old, but in many ways he’s dealing with the same issues IAs do today, such as the taxonomy dance. This bit, to me, describes a place of tension where meaning meets presentation, where a user’s experience meets organization…

having a coherent, interesting concept for a site is more important than having an organized site. Coherence of the ideas being communicated is not the same as coherence of presentation. Coherent thinking *leads* coherent presentation. Ideas are *good*, before they are *organized*. Readers are forgiving about superficial disorganization if the information is interesting enough to them.