We usual IA suspects don’t write much about email and web integration (or streaming video, or some other neglected topics) but it’d be helpful. This is just a reminder to myself to see who has written about it.
Some basic delivery options:
- Text/RTF/HTML in email
- Enclosure
- Link to website
Some basic criteria for deciding on the delivery option:
- End user’s method of access to info
- Immediacy of message desired
- Resources required to produce
- Integration with other (e.g. offline) aspects of user experience
Incidentally, I just discovered Sippey and Arthur work for Quris, an email production company.