We usual IA suspects don’t write much about email and web integration (or streaming video, or some other neglected topics) but it’d be helpful. This is just a reminder to myself to see who has written about it.

Some basic delivery options:

• Text/RTF/HTML in email
• Enclosure
• Link to website

Some basic criteria for deciding on the delivery option:

• End user’s method of access to info
• Immediacy of message desired
• Resources required to produce
• Integration with other (e.g. offline) aspects of user experience

Incidentally, I just discovered Sippey and Arthur work for Quris, an email production company.