Note to Self: Hotels.com sucks. As a front end to many backends they have little control over the bookings they originate. As a company not directly in the hospitality industry they don’t have the same culture of hospitality. Their contact form requires a java applet that is buggy. Their phone hold times can be long. Go elsewhere, like Expedia.
Later…just met someone from the development team. Hmmmmm…at least I was able to give them direct feedback :)