October 2024
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Seven Types of Customer Experience Failure
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1 min read
If you want a quick summary of my “Why We Fail” book in the form of two AI-generated voices discussing the seven main types of customer experience failure, then this podcast episode is for you.
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Don’t Say You Weren’t Warned
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1 min read
I asked Google’s AI what it thinks Google will be in 10 years, and the answer was HAL 9000, but blue.